Refund policy

Native Sun Companies operates under a strict no-return policy. Once an order has been processed and dispatched, we are unable to accept returns. For inquiries regarding returns, please contact us at info@nativesuncompanies.com

Damages and Issues

Upon receiving your order, please inspect the items immediately. If you encounter any defects, damage, or discrepancies, such as receiving the wrong item, contact us immediately so we can address and resolve the issue.

Non-Returnable Items

There are certain items that cannot be returned due to their nature. This includes perishable  and non-perishable goods (such as sea moss gels, turmeric and ginger serum, elderberry syrup, mood elevation , manglier iced and orange blossom iced teas), Loose herbal teas and personal care items (including all beauty, hair care and skin care products). If you have questions about whether your item is returnable, please reach out to us directly.

Sale items and gift cards are final sale and cannot be returned or exchanged.

Exchanges

We do not accept exchanges due to the specific nature of our products.

Refunds

If you request a refund for an order that has not yet been shipped, we will assess the situation on a case-by-case basis. Approved refunds will be credited to the original payment method. Please note that the processing time for refunds can vary and may take some time for your bank or credit card company to complete. Once an item has been shipped, we are unable to offer refunds due to the unique nature of our products.