Shipping policy

Shipping Policy Overview

Perishable Item Shipping

  • Schedule: To ensure the freshness of perishable, cold, and refrigerated items, we ship them only on Mondays and Tuesdays.
  • Carrier: These items are shipped via UPS.
  • Items Included:
    • Sea Moss Gel
    • Pre-made Teas
    • Wusabat (Ginger & Turmeric Serum)

Non-Perishable Item Shipping

  • Processing Time: Orders containing non-perishable items are processed within 3-5 days upon receipt.
  • Carrier: These items are shipped via USPS.
  • Items Included:
    • Herbal Supplements (Elderberry Syrup & Black Seed Oil)
    • Aromatherapy Items
    • Soaps
    • All face, lip, and body care items
    • Healing Salves
    • Apparel

Combined Orders

If your order includes both perishable and non-perishable items, it will be shipped via UPS to accommodate the perishable products.

Shipping Notifications

  • You will receive shipping notifications with tracking information at the email address provided with your order.
  • Ensure that all address details are correct when placing your order to guarantee accurate delivery.

Shipping Service Disclaimer

We are not responsible for delays once the item is in the possession of the shipping service. Please direct any shipping concerns to USPS or UPS.

Customer Support

We are committed to providing excellent customer service. Should you encounter any issues or have questions, please feel free to reach out. We will do our best to resolve any problems to the extent of our capabilities.